We check your website's files for malware (for example scripts added by someone who exploited an old plugin):
- every night the files that are new or changed in the last day;
- every Sunday all files.
If we find a suspicious file
We move it to quarantine at once, outside the website: it can no longer be opened or run. We send you an email with the list of files.
What to do:
- update WordPress, themes and plugins (or your website's software);
- change the website and FTP passwords;
- check that the website works as before.
View and restore files
In your account open Hosting → your website → Security. The Anti-malware scan box shows the date of the last scan and the files in quarantine.
If a file was fine (it happens, for example, with a file you wrote yourself) and the website does not work without it, choose Restore from the ⋮ menu of the row: the file goes back to its place.
With Scan now we check all files right away; after a few minutes click Refresh to see the result.
Didn't find the answer? Write to us