Frequently asked questions

You do. The domain is registered with your details and you are the registrant: you can renew it, change it or transfer it elsewhere whenever you like.

Some extensions have a promotional first-year price. To avoid surprises, we always show the renewal price next to the registration price.

Yes, all prices are in euro with VAT included and are the same for every customer. The total you see is what you pay.

Yes, it is free on every extension that allows it. It is not available for .it and .eu, which have their own rules: for .it, natural persons can still choose not to publish their data.

We notify you before expiry. After expiry, many extensions have a redemption period in which the domain can still be recovered for an additional fee; after that it is deleted. To avoid any risk, you can enable auto-renewal.

Individuals, companies and organisations with citizenship, residence or registered office in the European Union, the European Economic Area, Switzerland, San Marino or Vatican City. See the .it rules page for details.

Ask your current provider for the authorisation code (AuthInfo or EPP) and make sure the domain is unlocked. Then start the transfer on our website by entering the domain and the code.

It depends on the extension and the losing provider: some transfers complete within minutes, others take a few days. You can follow the status from the control panel.

Usually not: the nameservers stay the same and the domain keeps working. If you use the losing provider’s DNS, we recommend recreating your records with us before changing nameservers.

For many extensions the transfer includes a one-year renewal added to the current expiry date. For .it, the transfer does not change the expiry date.

Yes, at any time. Request the authorisation code from the control panel and use it with your new provider.

A, AAAA, CNAME, MX, TXT, SRV and CAA records, directly from the control panel at no extra cost.

Yes. You can set external nameservers or create your own on your domain, with the corresponding glue records.

Yes, you can redirect your domain to another web address and forward email to an existing mailbox, even without a hosting plan.

Yes, you can enable DNSSEC to protect your domain’s DNS responses against forgery.

Changes are published immediately, but they can take from a few minutes to a few hours to propagate everywhere, depending on the records’ cache lifetime (TTL).

Free SSL certificate, nightly backups, FTP access, MySQL databases with phpMyAdmin, choice of PHP version and DNS management for your domain. Included mailboxes, WordPress, disk space and the number of databases and FTP users depend on the plan: see each plan's card.

Yes, with plans that include it: choose it at purchase and it's already installed, or install it later from the panel. On every plan you can upload any PHP application via FTP.

A domain registered or transferred with us, even in the same order: you can buy domain and hosting together. If your domain is registered elsewhere, transfer it to us first.

Yes, every night, files and databases, kept for 7 days with a copy on external storage. If you need a restore, just ask our support: it's free.

Usually a few minutes after payment. When your site is online we send you an email with the login details.

Yes, it's included in every plan, activates by itself and renews automatically.

In a data center in Europe (France). Backups stay in Europe too.

Your site stays online, but you can't upload new files until you free up space. You can always see the space used in the panel; if you need a bigger plan, contact us.

Yes, in plans that include them: each mailbox has 1 GB and expires with the hosting. If you need more you can add them from the panel.

From 1 to 3 years, chosen at purchase. The price is yearly and VAT included.

Card, SEPA direct debit and PayPal through Stripe, bank transfer and prepaid credit topped up on your account.

Each order comes with a proforma invoice. The tax invoice is issued by our billing department once payment has been collected.

You can top up your account and use the credit for orders and renewals, including automatic ones. It is handy so you do not depend on your card’s expiry date.

Besides your password, you can sign in with a passkey and enable two-factor authentication with a TOTP app. We recommend it, especially if you manage important domains.

No, once submitted to the registry a registration is not refundable, because the service is performed immediately. For hosting, consumers can withdraw within 14 days, unless immediate activation was requested with express consent.

We move your site's files, databases and mailboxes from your current provider. We also transfer the domain to us, which is required for hosting. Before switching DNS we check that everything works.

Buy a hosting plan, then send us the login details of your current provider's panel. Don't delete anything from the old hosting until we confirm the migration is complete.

Yes: we work on a copy and switch DNS only when the new site is ready and verified.

Usually a few days, at most 5 after we receive the login details.

Yes, it's free for existing customers too who want to bring another site to us.