Activate email

To have mailboxes on your domain (e.g. info@yourdomain.com) you need an active email pack on that domain. The domain must be managed by us: registered with us, or transferred to us (also in the same order as the email).

Three ways to activate it

• With hosting: hosting plans already include some mailboxes for the website's domain. Nothing else to do.
• From the Professional email page: choose the plan, enter the domain (already with us, new or to transfer) and complete the order.
• From the dashboard, for a domain you already have with us:
  1. Open Domains and click Manage next to the domain.
  2. Open the Email tab.
  3. If email is not active you see Email not active with the available packs: click Buy on the one you need.

The pack is paid once a year. If you later need more mailboxes or more space, add them from the Email → Service tab.

When it is ready

After payment, email is activated automatically, usually within a few minutes. From then on, in the domain's Email tab you find:

• Mailboxes: the domain's mailboxes (see Create a mailbox);
• Forwards: addresses that pass mail on to other mailboxes (see Forwards);
• Setup: the details for mail apps (see Set up a mail app);
• Service: expiry, renewal and additional packs.

The domain's DNS

For mail to reach the mailboxes, the domain needs the SiteLyra email records (MX, SPF, DKIM).

• DNS managed by us (the usual case for domains registered or transferred with us): the records are already there. If you removed them, add them back from Manage DNS → Apply template → SiteLyra email → Add the records.
• DNS managed elsewhere: add the records yourself at your DNS provider. The full list is in DNS records for email.